Refund & Cancellation Policy
Clear and fair refund policies for your peace of mind.
Last updated: January 14, 2026
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We strive to provide the best service experience. This policy outlines our refund, cancellation, and return procedures to ensure transparency and customer satisfaction.
7-Day Window
Cancellation and return requests must be made within 7 days of purchase.
Condition Matters
Items must be unused and in original packaging for returns.
Quick Processing
Approved refunds are processed within 7 business days.
Non-Refundable Items
Certain categories like perishable items are not eligible for returns.
Refund Process Timeline
Request Submission
Within 7 days
Inspection & Approval
2-3 business days
Refund Processing
7 business days
Cancellation Policy
You may cancel your order within 7 days of purchase, subject to the following conditions:
- Cancellation requests must be made within 7 days of order placement
- Orders cannot be cancelled if shipping has already been initiated
- For shipped products, you may reject delivery at your doorstep
- Digital service cancellations may have different terms based on usage
- Perishable items (flowers, eatables, etc.) cannot be cancelled once ordered
- Customized or personalized products are generally non-cancellable
Refund Eligibility
Refunds are approved under specific circumstances. Here's when you may be eligible for a refund:
- Damaged or defective products received (report within 7 days)
- Product not as described or shown on the platform
- Service not delivered as promised in the service agreement
- Duplicate payment or billing errors
- Change of mind or personal preference is generally not eligible for refund
- Products used, damaged, or without original packaging cannot be returned
- Sale items may have different refund eligibility
Return Process
To initiate a return, follow these steps and ensure you meet the return conditions:
- Contact customer service within 7 days of receiving the product
- Provide order details and reason for return
- Wait for approval and return instructions from our team
- Pack the item securely in its original packaging
- Include all accessories, manuals, and freebies that came with the product
- Ship the product to the address provided by customer service
Refund Processing
Once your return is approved, we process refunds in the following manner:
- Refunds are processed within 7 business days of approval
- Refund amount will be credited to your original payment method
- Shipping charges are generally non-refundable unless the return is due to our error
- You will receive email confirmation once the refund is processed
- Depending on your bank/payment provider, it may take additional time for the refund to reflect in your account
Warranty Claims
For products that come with manufacturer warranties, please note:
- Warranty claims should be directed to the manufacturer
- We facilitate the initial warranty claim process when possible
- Manufacturer warranty terms and conditions apply
- Keep your purchase invoice and warranty card for claims
Digital Services Refund
Refund policies for digital services and subscriptions:
- Subscription cancellations must be requested before the next billing cycle
- Partial refunds may be provided for unused portions of annual subscriptions
- One-time setup fees for services are generally non-refundable
- Service quality issues are investigated on a case-by-case basis
Contact Support
For any questions or to initiate a refund/cancellation request:
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Contact Methods:
Email: support@vidyacamp.com
Phone: [Insert customer service number]
Platform: Use the in-app support feature
Need Help with Refunds?
Our support team is here to assist you with any refund or cancellation requests.